One of the largest banks in Singapore with presence in 19 countries across the Asia Pacific, Europe, and North America.
The Challenges:
Banking and financial business processes involve an overabundance of repetitive tasks, causing our client to seek our expertise on banking automation technology, intending to gain greater accuracy, trust, and efficiency.
Solution:
Accelerated Automation Program
This Program envisions to enhance, optimize, and automate existing infrastructure and its associated monitoring services.
It focuses on gathering appropriate information to comprehend relevant IT infrastructure and subsequently design, structure, and implement Automation focused operational workflow. Where feasible, existing tools and systems shall be leveraged.
Scope:
Covers selected applications and infrastructure on three critical focus areas such as (nothing wrong with viz., but the simpler the better) Retail, Wholesale and Anti-Money Laundering (AML).
Two key focus areas for Automation – application focused monitoring (Observability), and Performance & Capacity.
Key Benefits:
Shift away from manual procedures of running tasks, into improved, script based Automated way of performing tasks, , thus boosting efficiency and reducing errors to near zero.
AI and Machine Learning Powered Financial Market Digital Twin Trader for Shanghai based International Commercial Bank
Client
A Shanghai-based commercial bank focusing on meeting private banking clients’ comprehensive financial services needs.
Challenges
Financial institutions are facing the problem of recommending stocks that cater to the investors’ trading behavior and strategies. Faced with a huge range of stocks, investors in the stock market may also be overwhelmed and daunted by the number of choices available on their plates. In order to provide a better trading experience for the investors, our client seeks our expertise in implementing AI and Machine Learning to power the financial market’s Digital Twin.
Services
Data ingestion service that collects various bond market data and economy data from different sources.
Training of machine learning model to perform market price prediction.
Training of classification model to generate buy/sell recommendation to individual traders.
Web application to allow traders to interact with the recommendations and track performance.
Benefits
Automatic buy and sell recommendations will be made to individual traders, based on market prediction as well as individual traders’ behavior.
Expandability on the recommendation, discovery of traders’ behavior, for better decision making as well as for junior traders’ references.
Recommended portfolio tracking against benchmark.
2023 Year in Review: Beyondsoft Americas
In the world of technology, innovation and progress take center stage. Accordingly, as a tech-focused company, we want to take time to reflect on our most significant accomplishments of the past 12 months. Sharing these achievements is also consistent with Beyondsoft’s core values of accountability, collaboration, and transparency (ACT).
Our team members take the time to understand your business and IT pain points, then find ways to include emerging technologies to deliver solutions for your current known needs, while also working together to uncover any previously unknown needs. We take pride in personalizing interactions and delivering exceptional experiences, and we do so for two simple reasons – we value you, and our customers, and we truly believe we can innovate and excel together.
Below are some of the 2023 key highlights in Beyondsoft Americas.
Expanded footprint in Brazil and the UK
In March 2023, Beyondsoft expanded its footprint in Brazil by acquiring 4MSTECH, an IT consultancy that specializes in Microsoft Cloud Infrastructure and Solutions. In May 2023, Beyondsoft also expanded its presence to the United Kingdom.
Achieved specializations and certificates
Our team dedicated significant effort to mastering Microsoft Azure technologies and obtained three Azure specializations and four security specializations through rigorous audits. Furthermore, we successfully obtained five out of the six Microsoft Solutions Partner designations, including (1) Azure Infrastructure, (2) Azure Digital & App Innovation, (3) Modern Work, (4) Data and AI, and (5) Security. We also received the Azure Expert Managed Services Provider (MSP) badge, awarded only to the most high-fidelity cloud-managed services providers.
Another notable achievement is our designation as one of the few companies in the world with Microsoft Azure VMware Solution specialization. This milestone reflects our team’s dedication to continuous improvement and driving customer success. We also recently completed our annual ISO 27001 IT Security Management audit, reaching yet another landmark in our ongoing quest to meet all our customers’ security and governance needs.
“It is rewarding to be able to rely on a technical team like Beyondsoft, which offers the highest quality, knowledge, agility, and a focus on customer satisfaction.”
Eduardo Ângelo, WeVets, Director of IT and Customer Experience
Established Cloud Center of Excellence
We unveiled our Cloud Center of Excellence (CCoE) to quickly address business problems with the adoption and maintenance of cloud technologies. CCoE is a viable alternative for those who need just-in-time expertise for a short or long-term cloud project. Our suite of Microsoft specializations serves as validation of our expertise in delivering scalable cloud projects with positive measurable outcomes.
Reshaping AI for your business
Our journey in AI (Artificial Intelligence) is guided by our promise to promote innovation and inclusivity. Building on our success with chatbots, we expanded our AI toolkit to a multifaceted AI platform. This new platform houses a suite of solutions tailored to various industry needs.
Within this expansive portfolio, the knowledge solution – rooted in generative AI – stands out. It’s designed to revolutionize how you manage both structured and unstructured knowledge. More than just storage and retrieval, this solution harnesses the power of generative AI to understand, manage, and even generate knowledge, ensuring customers consistently receive accurate and contextually relevant information.
We also integrated BIOPs™, an AI foundational engine familiar to many of our customers. BIOPs™ houses the auto ML (machine learning) framework and facilitates the creation of a diverse range of AI services on the AI platform.
Paying it forward
With the rising attention on sustainability, our DEI team partnered with Packed with Purpose, a B Corp Certified company, to craft an eco-friendly gift strategy that champions women-owned and diverse-owned companies. We turned our annual picnic event into a sustainable and purposeful summer gift basket opportunity. Every employee at our office in Bellevue, Washington received a heartfelt gift basket featuring wholesome snacks from businesses dedicated to sustainable practices.
During our recent holiday event, we teamed up with the United States Marine Corps Toys for Tots program, inviting our employees to donate toys supporting children and families in need. Over the years, the Marine Corps has established close working relationships with social welfare agencies, churches, and other local community agencies to distribute toys to children from economically challenged backgrounds. This marks our second year participating in this program, and our employees embraced the spirit of giving and donated wholeheartedly.
Our Costa Rica team members gave a presentation to young females at Colegio Suri, a private educational institution, about opportunities for Women in STEM Careers. Colegio Suri extends scholarships to 100% of its students. Key takeaways from the presentation included:
Take charge of your career in tech or any field.
Your tech skills will unlock many career opportunities.
Explore certifications offered in established companies to broaden your knowledge and boost your employability.
Fostering a strong team culture
We are thrilled that our Brazil office team members have been honored with the 2023 Great Place to Work award. Additionally, our office in Rio de Janeiro won the 6th position in the Great Place to Work technology category. Both awards highlight our team’s dedication to fostering a positive and inclusive workplace culture where our employees bring their best selves to work.
Thought leadership media coverage
GCR Viewpoint invited our team to share our knowledge on threat management. In this LinkedIn post published in October 2023, we provided actionable guidance to help customers fortify their security posture.
Also this year, we were approached by CIO Review – which named us as one 20 most promising IT Managed Services in the U.S. and LATAM regions – to provide insights on how to build a managed services model for our customers. You can read the details in this LinkedIn post.
What’s next in 2024?
“As we look into the future, we remain confident in supporting our customers to propel their digital optimization and fostering sustainable growth. We will embrace challenges and seize the opportunities within the ever-evolving digital landscape.”
Jasmine Jin, AVP, Operations at Beyondsoft Americas
If you are looking for an ally in cloud adoption and transformation, data and AI modernization, agile operations and security, and business process management, then tap into our expertise to shape your business outcomes. We’ll help you translate concepts into tangible frameworks and develop a strategy to secure leadership support. Reach out to us today.
Realize business potential with Gen AI this holiday season
The holiday season is quickly approaching, and retailers are gearing up for one of the biggest shopping seasons of the year as customers sort through a deluge of promotions across retailers. Email inboxes overflow with offers, and customers face overwhelming choices as they try to identify the best deals, which come in generic promotions for items they’ve already purchased – all of which just adds to their frustration.
This is where Artificial intelligence (AI) can deliver exciting opportunities for retailers to elevate their game this holiday season. Most experts would agree that retailers should approach AI thoughtfully, balancing customer needs, retailers’ immediate campaign needs, and overall corporate goals of growing the business.
Using generative AI to humanize interactions
Customers expect personalized shopping experiences. Until recently, sophisticated commerce, marketing automation, and advertising platforms used what you already knew about your customers to target them for new purchases. While using AI, you can create highly detailed customer profiles based on online behaviors, purchase history, and product reviews to predict future needs better, we are seeing an increasing need for humanized interactions.
Generative AI presents an enormous opportunity to uplift the customer experience by having human-like conversations with customers. This can take the form of online assistants that engage in human-like conversations with customers to solve issues and answer various questions. Generative AI can also simultaneously analyze thousands of product reviews and user images to generate a personalized summary tailored to the reader’s interests, level of understanding, and background. There are many applications for generative AI in this context.
Key example: a non-technical grandfather is presented with information and reviews about a product that generative AI tailors to his understanding while buying a technology gift for his grandson.
Establishing generative AI readiness
While AI can unlock big opportunities for the holiday season, retailers should identify high-value use cases to test the technology and take the key learnings from technical, functional, and business standpoints. As generative AI evolves, it may learn to use such data to dive further into other elements of the business, such as production and resource planning, and even direct collaboration with suppliers. Consider using these key steps to lay the proper AI groundwork and drive generative AI adoption for your company.
Resources: Put the right team in place, as AI requires a different type of technical resource. This team should be comprised of professionals who understand data science, AI models, and their outputs, data ethics, and the details behind algorithms.
Data: Carefully evaluate data sources since AI depends on high-quality data. Before embarking on your AI journey, analyze available data on inventory, customers, pricing, promotions, etc.
Data Governance: You’ll need to document the data used for AI and implement access controls and policies to ensure quality, privacy, and compliance.
Testing: Testing AI models is essential to fix issues before going live.
Data/AI Ethics: Adopt AI responsibly, be ethical, and set realistic expectations about what AI will deliver.
Infrastructure: Plan for future growth by implementing the technical infrastructure needed for the continued development and expansion of AI capabilities.
Let us work together to achieve your AI vision
We are focused on helping you overcome business IT challenges that relied on our:
Expertise and Experience: With a focused practice on AI and machine learning frameworks, we are a forward-thinking company with expertise to understand complex systems and recommend data-driven solutions tailored to your unique needs.
Industry Insight: We understand the pressures businesses face today and how emerging technologies like AI can drive real impact.
Commitment to Transformation: We view AI as a journey of continuous learning and improvement and are constantly expanding our capabilities to transform operations with AI.
Trusted Governance Approach: With rigorous processes like an annual ISO 27001 audit, we can provide the governance required to ensure customer data ethics and privacy.
Tap into our expertise to turn your organization’s AI vision into reality. We have helped many customers across all verticals realize theirs. Contact us today to see how we can do the same for you.
Strengthening your business strategy with data, analytics, and AI
During the recent meeting at AmericanChamber of Commerce in Costa Rica (AmCham), I shared the evolving landscape of data, analytics, and AI (Artificial Intelligence), emphasizing their role as pivotal tools in modern business strategy and decision-making to 40 participants. In this blog, I added analyst observation and two use cases on the paradigm shift in using AI.
Today, every click, every transaction, and every interaction is a treasure trove of insights. The digital age is amassing data at an unprecedented rate. We harness the capabilities of data, analytics, and AI, to help our customers extract invaluable insights to drive innovation and operational efficiency.
AsChris Howard, Distinguished VP Analyst and Chief of Research at Gartner, highlights, “For example, generative and other types of AI offer new opportunities and drive several trends. But deriving business value from the durable use of AI requires a disciplined approach to widespread adoption along with attention to the risks.” This disciplined approach towards AI adoption underpins the transition from a reactive stance to a proactive one, fostering a culture of continuous learning and innovation.
The synergy of data, analytics, and AI allows businesses to transition from a reactive stance to a proactive one. It’s not just about understanding what has happened but predicting what will happen next. Predictive analytics, a shining star in this new era, is empowering businesses to anticipate market fluctuations, customer behaviors, and operational dynamics, enabling pre-emptive strategies and agile business models. Moreover, real-time data processing is transforming the way businesses respond to evolving situations, allowing for immediate actions, adjustments, and uncovering unmet needs.
Highlighting the real-world impact of AI with Beyondsoft
Our journey in harnessing AI began over five years ago, to drive sales growth through machine learning. One exemplary case is our collaboration with a Seattle-based premium cruise line. Through behavior-backed analytics, we were able to garner insights into the profitability of various amenities, enabling the cruise line to make informed pricing adjustments. This not only increased revenue but also enhanced their ability to upsell new services to passengers with similar profiles and consumption behaviors.
Moreover, our endeavor with a leading low-cost airline showcases the potential of AI to generate more revenue. Utilizing purchasing behavior patterns, we helped the airline identify passengers most likely to opt for additional purchases. This enabled highly targeted campaigns and dynamic pricing strategies, thereby increasing sales. Further analysis revealed new revenue streams, exemplifying how data, when utilized effectively, can significantly impact a business’s bottom line.
Fast forward to today, we’ve enriched our AI toolkit with a chatbot, machine learning, and generative AI, striving to provide accurate and contextually relevant information. The integration of BIOPs™, a familiar AI foundational engine to many of our customers, that houses the auto machine learning framework and facilitates the creation of a diverse range of AI services to the multifaceted AI platform.
AI: The unfurling horizon of possibilities
AI is not just about automation; it’s a canvas of creativity, personalization, and a wellspring of continuous learning and innovation. It enables businesses to craft bespoke customer experiences, and tailor products, services, and communications to individual needs, enhancing customer satisfaction while fostering loyalty and long-term engagement.
In the realm of strategic planning and decision-making, AI acts as a visionary, enabling businesses to foresee opportunities and challenges, and facilitating strategies that are both resilient and forward-thinking.
Next steps
At Beyondsoft, we don’t view data, analytics, and AI as mere tools but as catalysts for innovation. Our approach is holistic. By intricately weaving data strategy, AI, machine learning, and business intelligence, we aim to create solutions that are tailored, efficient, and future-ready. It’s not just about data; it’s about crafting narratives, telling stories, and driving meaningful change.
If you are looking for a leader in data and analytics and would like to consider exploring AI to strengthen your business strategy, tap into our expertise to shape your business outcomes. We’ll help you translate concepts into tangible applications and develop an AI strategy to secure leadership support. Reach out to us today.
Cybersecurity: 8 proven ways to level up your security management operations
This blog is co-authored by João Labre – Director of Modern Work and Security, and Antonio Briceño, Country Manager for Costa Rica.
You’re navigating the ever-changing threat landscape, and you know that building the muscle for robust security operations is paramount. Protection from a technology or SaaS solution only takes you so far. You need to develop a culture of security awareness to seriously understand and honestly assess security awareness at all levels.
We share our tried and tested strategies to enhance your organization’s security management posture. As cybercrime becomes more prevalent, adopting a reactive approach could not only divert resources away from your core objectives – it could also inflict irreparable damage to your credibility.
1. Cybersecurity is an Organizational Priority
Effective defense strategies against cyberattacks begin with acknowledging that security is not just an IT concern. CEOs and senior executives must lead by example – modeling that security is everyone’s responsibility and aligning strategies and resources accordingly. Budget allocation is a crucial aspect, and cybersecurity should be seen as an investment rather than an expense. Allocate a budget that allows your organization to acquire the necessary resources to protect itself effectively. Make sure that the C-Suite understands the importance of this investment in securing your organization’s future.
2. Comprehensive Security Management
The demand for cybersecurity industry workers continues to fall short of the supply of skilled practitioners – with 3.4 million unfilled job vacancies. The chances are that your in-house security team is stretched thin managing your current cybersecurity operation. Security management covers a broad range of activities, from continuous education, risk assessment, and compliance to incident response and monitoring. To fortify your security management operations, adopt a holistic approach that covers all aspects of security. Work with an experienced, trusted partner such as Beyondsoft to develop a robust framework that integrates all aspects of your approach, to ensure that no vulnerability is left unchecked.
3. Time to Adapt to Remote Work Realities
Remote work has introduced new attack vectors for organizations. With approximately 40% of employees now working a hybrid model or full-time remotely, security management operations must adapt to this new reality. In parallel hackers are leveraging collaboration tools beyond email — including Slack and WhatsApp — to carry out attacks. Provide your remote workforce with the necessary tools and training to maintain security standards, scrutinize suspicious communications, and remain vigilant regardless of their location. Security operations must extend beyond the office to ensure comprehensive protection.
4. Partner for Managed Detection and Response
When dealing with prevailing and emerging cyberattack vectors, seeking expert guidance is essential. Teams benefit greatly from the insights of specialists who can tailor strategies to your organization’s unique needs. A partner with a global cybersecurity track record of putting their managed detection and response provision to the test is invaluable as you navigate complex, local regulatory requirements. Choose an ISO 27001 certified partner that has maintained their credential over a sustained period to protect against the most common – and emerging attack vectors. Similarly, security specializations from Microsoft Azure require business case traction – another solid indicator of a partner that specializes in cybersecurity operations and management.
5. Culture and Training
Building a human-centric culture of security awareness is the most important defense against cyberattacks. Every member of your organization must understand their role in preventing and thwarting cybercrime. Your employees need to understand what to scrutinize so that they can detect phishing scams in their emails and WhatsApp messages, and they need to know how and when to store and share sensitive data. Training sessions need to be refreshed and conducted quarterly to ensure everybody is educated on the ever-changing threat landscape.
6. AI: A Double-Edged Sword
It’s no surprise that Artificial Intelligence (AI) is used more frequently by cyber criminals to design, personalize, and distribute malware. Defenders need to be as adept as attackers in leveraging the latest tech. The good news is that AI can assist defenders with innovative automation that facilitates and expedites incident response. Note though, that there is no substitute for human decision-making. The most effective approach to applying AI to your security management is to build a ‘Fusion Team’ comprised of developers, users, and business users to take a multidisciplinary approach to applying AI to your security operations and threat management.
7. Monitoring and Response
Vigilant security management involves continuous scrutiny of your existing security approach and tracking your data governance. Given that cyber threats evolve and shift, you need to revisit your security management plan and test your incident response plan regularly to maintain its effectiveness. Don’t assume that ‘no news is good news’ – it takes a concerted effort to stay ahead of the bad news. It’s no longer ‘if’ there’s an attack, it’s ‘when’ – and you have to be prepared with monitoring and proactive mitigation practices. Exercise sapiency – in other words, be educated and self-aware of the gaps in your security management plan, and ensure you’re up to date on the trends, methods, and technologies both in cybercrime and cybersecurity.
8. Shared Responsibility
Security management is akin to a change management exercise: how do you keep vigilance top of mind? Remember that your cloud providers know how to handle security better than an in-house team – they face attacks of every type every day. Cyber security is a joint effort, so understand the cloud services you’re buying, where you’re responsible, and fine-tune your security services for your needs. Work with your security operations partner to define roles and responsibilities.
Tap into our expertise to strengthen your organization’s security posture. We have helped many customers across all verticals to fortify their security operations. Contact us today to see how we can do the same for you.
Four benefits to hiring a Managed Services Provider. One of them is cost optimization
This whitepaper is co-authored by Alex Perazza, Chris Knott, Eduardo Mecking, Larissa Ferreira, Sharon Loh and many team members across Beyondsoft.
A reliable MSP is an investment in your success. The evolving business climate we face and the new technologies we’re using have disrupted how we do business. The status quo no longer works. There is a generational shift happening in the workplace with people and with digital transformation. This disruption is forcing many companies to redefine their model for success
This whitepaper walks you through in detail how we apply our years of experience enabling our customers achieve cost optimization, operations excellence, security and governance, and leverage AI-powered capabilities to unlock new levels of productivity.
Transforming Knowledge Management using Generative AI
The modern business landscape is evolving at an unprecedented pace. To stay competitive, organizations must find ways to efficiently manage and utilize knowledge across departments and roles. Fortunately, advancements in artificial intelligence (AI) present new opportunities to enhance knowledge management in transformative ways.
In essence, knowledge management is about capturing, distributing, and effectively using knowledge in an organized fashion. Modern knowledge management is interactive and dynamic. The integration of AI and chatbots enables you to engage with the system in real-time to view the information you need.
However, even with AI and chatbots at the helm, modern knowledge management systems grapple with their own set of challenges:
Search Accuracy:
Despite using AI, most systems rely on question-answer mapping, resulting in an exhaustive list of potential questions that can be difficult to compile. This can cause chatbots to struggle with unfamiliar or unexpected queries.
Maintenance Challenges:
Formatting Complexity: Training AI models often require specific document formats, making maintenance intricate, especially for non-technical users.
Retraining Efforts: Even a small word change can be time-consuming and increases cost model retraining.
Multilingual Hurdles: Multilanguage support requires creating separate documents and training individual models, increasing time and cost investments.
Contextual Constraints:
Many AI-based systems lack the ability to grasp context, hindering their understanding of the true intent behind a question.
As we tackle these issues, the potential of generative AI shines brightly, hinting at a future where knowledge management is both efficient and intuitive, considering context as well.
Beyondsoft’s journey in AI: Pioneering the future with tangible innovations
Embarking on our AI voyage more than five years ago, we set forth with a singular vision: to revolutionize the way organizations harnessed knowledge through the power of AI. Our initial efforts were rooted in AI-driven tools like chatbots to redefine knowledge management. These tools, while groundbreaking, marked just the beginning of our ambitious journey. We focused on no-code maintenance tools, as we know the complexities of AI and we want you to use AI tools to complete your daily tasks rather than updating codes.
Through continuous learning, we created an auto machine learning (ML) framework to streamline the model maintenance process. We made AI maintenance more intuitive and time-efficient so that individuals without a technical background are not intimidated to use advanced AI.
AI for your business: The synergy of chatbots, auto ML framework, and generative AI
As we forge ahead, our journey in AI is guided by our commitment to innovation and inclusivity. We continue to break new ground, ensuring that our AI solutions are user-friendly and cost-effective.
Building on our success with chatbots we expanded our AI toolset to a multifaceted AI platform. Our new AI platform houses a suite of solutions tailored to various industry needs. Within this expansive portfolio, the knowledge solution, rooted in generative AI, stands out. It’s designed to revolutionize how you manage both structured and unstructured knowledge easily. It’s more than just storage and retrieval, this solution harnesses the power of generative AI to understand, manage, and even generate knowledge, ensuring you consistently receive accurate and contextually relevant information. We also integrated BIOPs™, a familiar AI foundational engine to many of our customers, that houses the auto ML framework and facilitates the creation of a diverse range of AI services to the multifaceted AI platform.
With the new integration, the result is a harmonized solution, redefining the way businesses approach knowledge management. No matter your level of technical know-how, our comprehensive AI integrated solution gives you an edge on:
Natural Conversations: Our aim is to make interactions feel like genuine human conversations. For instance, if you ask about the benefits of program A, you’ll get a detailed summary that’s as if you were talking to an expert.
Contextual Understanding: Our solution goes beyond just spotting keywords. If you ask about the best product for your needs, it understands what you’re really looking for and gives you a personalized recommendation, not just a generic list.
Easy Customization and Updates: You can easily update or change things without needing technical skills. For example, if you want to update a product’s benefits, anyone on your team can do it effortlessly.
Fit for All: Whether you’re a small startup or a big company, our platform grows with you. It’s designed to meet your knowledge management needs, no matter your size.
Safe and Accurate Data: Your data security is crucial. We’ve got strong encryption and checks to make sure your information is safe. Plus, our AI gives you the right info with precision.
Real-time Insights: You’ll get valuable info on how users interact, common queries, and system performance. This helps your business improve and provides better knowledge based on what users want.
Multilingual Support: In today’s global business world, language shouldn’t be a barrier. Our solution works seamlessly in multiple languages, so you can serve diverse clients.
Strong Foundation: While we’re talking about our knowledge management solution here, it’s built on the solid BIOPs™ framework. That means you’re not just getting cutting-edge tech, but also a reliable and adaptable system.
By bringing these abilities together, our solution stands out in the AI-driven knowledge management field. It demonstrates our commitment to offer a platform that goes beyond the basic, making sure every question gets the right, helpful, and in-depth response.
“It’s clear that this combined AI solution is more than just a tool—it’s a paradigm shift in how businesses approach knowledge management. With configurable knowledge bases and personalized optimization, you’ll have full control over the system, allowing you to tailor it to best suit your specific requirements. In the intricate dance of technology and user needs, our solution gracefully leads, setting the stage for a future where knowledge is accessible, relevant, and empowering,”
says Marshall Ma, CEO of Beyondsoft Consulting Inc.
Next step
Looking to offer responses that understand context, enhance customer support, and boost efficiency and innovation? We can help you achieve your vision.
WeVets cuts tech costs by nearly 40% with managed services from Beyondsoft
THE CHALLENGE
WeVets prioritizes excellence, tradition, and innovation and expects to expand to 15 locations in the coming year. To achieve this growth, they wanted to modernize their IT environment, leveraging Microsoft solutions such as Azure and Microsoft 365.
As part of the effort, WeVets was also looking to increase management quality, optimize its infrastructure from a performance and cost perspective, improve governance and risk mitigation, and ultimately, better serve its growing customer base.
THE SOLUTION
After identifying multiple opportunities, such as increased visibility and cost predictability, Beyondsoft applied a comprehensive, three-phase approach to the project:
Strategic planning: Beyondsoft experts conducted a deep assessment of the business to analyze areas such as reliability, security, operations, performance, and costs to develop an end-to-end modernization roadmap.
Innovation and adoption: Beyondsoft accelerated innovation and adoption through digital and consulting services, architecture reviews, and conceptualizing new environments to address WeVets’ needs. In this phase, Beyondsoft improved governance with continuous management and optimization, with the assurance of high standards and industry-leading security and risk mitigation practices.
Continuous operation and governance: In phase, the Beyondsoft Managed Services team continues to maintain the baseline established in previous phases, ensuring a high standard of governance, cost optimization, technology adoption, and security and risk mitigation. This managed services model ensures excellence while liberating WeVets to focus on delivering exemplary veterinary care to its clients and growing its business.
“With the optimization and greater efficiency in management, we can see new opportunities for investment and expansion.”
— Eduardo Ângelo, WeVets Director
THE RESULTS
Although the modernization effort is still underway, WeVets has already reaped benefits. “One of our pillars is innovation, so we constantly invest in technology,” says Eduardo Ângelo, WeVets Director. “With support from Beyondsoft, we were able to identify improvements and upgrade to a better architecture and other services that ensure new opportunities.”
Additional benefits include:
30-40% reduction in technology costs
Adoption of financial control and governance practices
Increased security and risk mitigation across their systems and applications
To learn more about how Beyondsoft can help your business, contact us today. To learn more about how Beyondsoft is empowering modernization and growth for WeVets, watch this short video.
Transforming Retail Mortgage with AI – A New Era in Banking
To thrive in this digital age, banks need a technology capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time. AI and ML are transforming the US retail mortgage industry, improving efficiency, reducing costs, and enhancing the customer experience. They are changing the game for lenders right from identifying qualified borrowers and underwriting to improving lead conversion and cross-selling.
Read this whitepaper to learn how Beyondsoft, with its broad expertise in the financial industry, can help your business stay ahead of the curve and leverage these innovations to fuel your business outcomes.
