Cloud for Startups taps Beyondsoft to operationalize service desk

24 May 20212 min read

The challenge

The customer needed a knowledgeable service desk vendor to quickly operationalize their Cloud for Startups program and onboard venture capital partner startups. The vendor also needed to offer a premium white-glove experience for the program’s members.

The solution

Beyondsoft quickly ramped up an experienced team that had delivered outstanding results in a similar program. As the program rolled out, the Beyondsoft concierge support team began to fully manage the program’s application and onboarding processes, as well as the program’s inboxes to respond to all program, product, and service inquiries and resolve all partnership, eligibility, and billing issues.

Beyondsoft’s concierge support team helped members navigate the programme and progress towards joint-sell readiness.

The team also automated most application and onboarding processes.

This allowed resources to move towards Tier 3 and Tier 4 escalation support, where deeper programme knowledge could provide greater value.

The results

Since the cloud program’s inception three years ago, Beyondsoft has successfully supported the program’s day-to-day operations, which has seen exponential growth. In 2020 alone, the customer reported the program had enabled B2B startups to close $1 billion in revenue through deployment of cloud solutions and new business opportunities.

The customer sees Beyondsoft as a partner in the continued improvement of the Cloud for Startups program. Progress is underway to engage Beyondsoft’s in-house artificial intelligence (AI) and machine learning (ML) team to introduce ML and predictive analytics solutions to help the customer conduct business with proactive decisions, intelligent KPI monitoring, and complex workflow automation.