Customer stories

Testing as a Service reduces costs for global IT firm

2 min read

Client

A multinational information technology company that have been in partnership with BeyondSoft since 1998.

Background

The business division from the information technology firm was looking to engage a test service partner using Testing as a Service (TaaS) model to help their business:

  • Improve productivity and efficiency
    • Enhanced data collection
    • Resources management
    • Increased agility

Before transformation

Multiple vendors carried out Hardware Quality Engineering (HWQE) testing. An onsite contractor coordinated test execution and planning across the different partners.

The client owned the test equipment and managed planning, logistics and defects. Different vendor tools and processes increased costs and made programme reporting harder to standardise.

After transformation

Beyondsoft is the single Testing Service Provider for the  HWQE where we owned all the necessary items for Test Planning & Execution (Test Resource Management, Logistics, Samples & Media, and Test Planning & Tactical) as well as Results Reporting (Data & Results, Dashboarding, Defect Tracking & Management).

BYS has invested close to USD 2 million to setup a reliability test lab within 6 months, which is fully operational.

Currently, 95% of the HWQE can be conducted in-house in BYS. Remaining 5% are certification related and to be assigned to BYS test partner.

Beyond that, the computer company  has also streamlined their tools and processes for TaaS model. This in turn greatly optimizes their data collection for analysis by gathering the right data across various touchpoints.

Client’s benefit

The Testing as a Service model delivered estimated cost savings of approximately USD600K.

It also improved productivity, cost efficiency and business agility without compromising quality. The HWQE team could focus more on quality and spend less effort coordinating test planning and reporting.

The approach also translated data from multiple touchpoints into insights to support more relevant and personalised customer content.